Teach specific actions tied to goals the person actually wants to accomplish, rather than abstract concepts or comprehensive overviews. For example, “Here’s how to video call with your grandchildren” is more engaging than “Let’s learn how smartphones work.” Start with tasks that have immediate, meaningful benefits to maintain motivation through the learning curve.
Connect new technology concepts to familiar non-digital processes whenever possible. Comparisons like “Think of email as similar to sending a letter, but instant” or “This folder system works like the filing cabinet in your office” create mental bridges between established knowledge and new skills, making learning more intuitive.
Develop concise, clear written instructions for key tasks using numbered steps and everyday language. Include screenshots with circled buttons or elements when possible. Phrases like “Press the blue button at bottom of screen” are more helpful than “Access the menu interface.” Keep these reference materials readily available so the person can practice independently.
These techniques work because they address common barriers to technology adoption and learning. By focusing on meaningful tasks rather than abstract concepts, using familiar reference points, and providing clear guidance for independent practice, you reduce cognitive load and create successful learning experiences. This approach builds confidence and competence gradually without overwhelming the learner.
Remember Boundaries
While supporting learning is valuable, respect when someone chooses not to adopt certain technologies. Focus on digital skills that genuinely enhance their quality of life rather than insisting on adoption for its own sake.
See also: Understanding Technical Delegate and Tip: Patience and Step-by-Step Support
