Practical Techniques

Technique 1: Explicitly Acknowledge and Value Past Contributions

Begin discussions about change by validating what has worked:

• “The current process, which you helped develop, has served us well in reaching [specific achievement].”
• “I recognize the deep experience you bring to this area, particularly your success with [past project].”
• “Your understanding of the historical context here is invaluable as we consider potential adjustments.”

Starting with validation lowers defenses and shows respect for their contributions.

Technique 2: Frame Change as Building Upon, Not Replacing, Experience

Position new ideas as evolutions that leverage existing knowledge:

• “How can we apply the core principles of your successful approach using these new tools?”
• “This change aims to address [new challenge] while retaining the strengths of the current system you know so well.”
• “Your experience is crucial for identifying potential pitfalls as we implement this new method.”

This approach integrates their expertise into the change process rather than setting it in opposition.

Technique 3: Involve Experienced Individuals in Shaping the Change

Create active roles for experienced colleagues in the transition:

• Ask them to lead pilot programs or test new approaches.
• Task them with identifying how existing processes need to adapt.
• Invite them to mentor others on integrating new methods with established practices.
• Seek their input on the implementation timeline and potential challenges.

Active involvement transforms potential resistance into constructive participation.

Why These Approaches Work

These techniques work because they:

• Address the underlying need for respect and recognition associated with experience.
• Reduce the perceived threat of change to established competence.
• Leverage valuable institutional knowledge for smoother transitions.
• Foster collaboration rather than confrontation between established and new methods.

Listen Genuinely to Concerns

Sometimes resistance based on experience highlights valid flaws or risks in proposed changes. Listen openly to concerns; honoring experience means taking it seriously, not just paying lip service.

Additional Considerations

• Provide adequate training and support for new methods or tools.
• Highlight early successes resulting from the integration of experience and innovation.
• Be clear about the specific problems the change is intended to solve.
• Recognize that adapting to change takes time and patience.

Related Tips & Concepts

See also: Bridging Experience and Innovation, Turning Shields Into Bridges, Understanding Experience Shield